Emergency Services

988 Suicide Crisis Lifeline and Townhall II Crisis Helpline 330-678-HELP (4357)

Our Helpline has been serving Portage County for more than 50 years. We are the designated ​helpline for the 988 Suicide Crisis Lifeline. 988 is a call or text line available 24/7.

Our trained Crisis Intervention Specialists are able to assist with:

• Suicidal thoughts, suicide attempts and additional safety concerns.
• Emotional distress or crisis processing for:
  • Sexual abuse/assault
  • Drug and alcohol abuse
  • Interpersonal violence
  • General relationship concerns
  • Grief or loss
    
  • Any other issues causing emotional distress

Incident Response Team and Critical Incident Stress Management Requests

  We understand that having a team of counselors and socials workers able to assist when needed is essential to our community. The Incident Response Team and Critical Incident Stress Management Teams are made up of volunteer members from Townhall II, Portage County Mental Health & Recovery Board, Family and Community Services, Coleman Professional Services and Child and Adolescent Services. Community members and first responders can request the presence of these volunteers to provide services as needed. These teams will set up a designated location and time to meet. 

Community Resources

Our Crisis Helpline can provide information and referrals for:

Additional Resources 

• Portage County Board of Developmental Disabilities: Reports, concerns and complaints – 330-678-7559
• Lake County Board of Developmental Disabilities Reports, concerns and complaints   – 330-678-7554
• Narcotics Anonymous Hopeline: Meeting information and addicts in recovery connections – 330-678-7564 or 888-GET-HOPE (888-438-4673)
• Narcotics Anonymous Ohio answering service: Meeting information – 800-587-4232
• Psychiatric Intake Response Center: Answering service for Akron Children’s Hospital – 330-678-7560
• Rape Crisis Center of Medina and Summit Counties Answering Service – 330-474-2919

We can provide resources within the community to help with any of these needed services, but we are unable to provide them ourselves. 

• Transportation
• Use of the telephone
• Clothing
• Food
• Housing vouchers